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- Leading the IT Service Delivery team of 4+ analysts in the day-to-day operation of an IT ServiceDesk in a fast-paced environment.
- Maintaining the ITSD shifts and ensuring there are adequately resourced.
- Ensuring all team relevant processes are documented, made available and adhered to.
- Providing training workshops and individual coaching to ensure the teams are fully trained on the IT Service Management processes.
- Supporting the enterprise IT needs of corporate, manufacturing, supply chain, R&D, customer care, and field sales users working locally and remotely in facilities throughout the US.
- Bachelor's degree or relevant experience or relevant IT certifications (CompTIA A+, MCSE/MCSA/AZURE Cloud, CCENT, VMware AirWatch, Apple, etc.).
- Experience of coaching and supervising teams and managing the workloads for others.
- ITIL v4 Certification a strong plus.
- ServiceNow Certification a plus.
- Ability to communicate highly technical information to customers, clients and business users who may not understand IT terminology.
- Ability to approach technical challenges from a business perspective.
- Ability to continually improved and adjusted the ITSM platform as technologies change or as business goals shift.
- Ability to rapidly identify, evaluate, and resolve conflicts and complaints.
- Strong organizational skills and ability to plan and prioritize work while responding flexibly to changing priorities.
Team Lead, It Services Delivery - Tijuana - Insulet Corporation

Descripción
At Insulet Corporation, we have been improving the lives of hundreds of thousands of patients for over two decades. Our mission is to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform.
We are seeking a highly motivated and performance-driven Team Lead, IT Services Delivery (On-site) to join our expanding team. As a key member of our IT department, you will be responsible for leading the IT Service Delivery team in ensuring the daily operational requirements across Insulet Corporation's US offices are met.
Job Title:
Team Lead, IT Services Delivery (On-site)
Department:
IT
Manager/Supervisor:
VP, IT Infrastructure/Chief Info Sec Officer
SOP Group:
IT
Classification:
Exempt
Responsibilities:
The Team Lead, IT Services Delivery will be responsible for:
Requirements:
Skills / Competencies:
Travel / Schedule:
Up to 15% US Travel Possible
This position requires on-site working (requires on-site office/plant/lab work).
The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.
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