Auxiliar Credito y Cobranza - Tlahuac, México - UPS Mexico

UPS Mexico

Empresa verificada

Tlahuac, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500.

Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día.

Sabemos lo que se necesita para llevar a UPS al mañana:
personas con una extraordinaria combinación de habilidad y pasión.

Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nível.

Descripción de puesto:

Job Summary

This position is responsible for assisting with collections and complex billing efforts commonly focusing on special projects which typically require significant experience and root cause analysis.

He/She participates in the auditing of other associates' work and may require follow up training as needed. This position is also involved with the preparation of complex reports and analysis using various software packages.

Responsibilities:

Organizes root cause analysis of systematic and procedural abnormalities causing rating and billing errors.
Provides account collection assistance for disputed items.
Makes decisions regarding credit suspensions, account cancellations, and reinstatements.
Develops, implements, assigns, and monitors action plans for customer accounts.
Facilitates formation of crossfunctional teams.
Identifies system and procedural opportunities to improve implementation efficiency and increase accuracy of rating.
Communicates extensively with internal departments, customers, and outside agencies to coordinate collection efforts or problem resolution activities.
Coordinates and directs conference calls.
Dispatches work based on Supervisor direction.
Develops and/or completes adhoc and standard reporting for immediate group and/or the entire collections department.

Qualifications:

Excellent written and verbal communication skills, with ability to effectively and professionally present information and answer questions
Strong organizational and prioritization skills
Problem solving skills requiring advanced research and root cause analysis techniques
Ability to work in a team environment and consistently exhibit leadership and team building skills
Ability to work in a highly measured, fastpaced, production environment
Proficient in report preparation and data analysis
Prior phone center and/or collections experience
Preferred
Bachelor's Degree in Business related field
Preferred

Tipo de empleado:

Permanente

UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.