Technical Support Specialist - Guadalajara, México - Koch Global Services

Descripción

Your JobKoch Global Services (KGS) Customer Service Organization is seeking a Technical Support Specialist to join our team Join an organization that supports Koch companies across several different industries and create value through problem solving and innovating. In this position, you will be responsible for providing a consumer-focused service related to software, printers, and other IT issues.
Our TeamThe KGS Swarm team (Technical Support) is knowledge-centered and provides timely, consumer-focused support related to IT end user services for all Koch companies. We actively experiment in new and different ways to increase value and reduce costs by embracing and driving change.
What You Will Do

• Diagnose & troubleshoot all IT related issues for Desktops, Laptops, and Mobiles onsite and through remote access
• Hands on experience on Installation, configuration and troubleshooting Office 365 products, VPN, wireless, mobility
• Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions Handling new software standard exception requests
• Coordinating with service providers to solve other IT infrastructure issues
  Who You Are (Basic Qualifications)
• Experience troubleshooting complex IT issues
• Experience deploying software
• Excellent communication, documentation, collaboration, and organizational skills
  What Will Put You Ahead
• Experience in IT desk side support
• Experience with Data Reporting/Data Analytics
• Experience with Service Now
• Experience with KCS methodology (Knowledge-Centered Service)
• Experience with SCCM or other software deployment tools
• Experience deploying enterprise wide IT solutions
  Who We AreAt Koch, employees are empowered to do what they do best to make life better.

Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.