Payroll Front Office Specialist - Ciudad de México - Nissan

Nissan

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Handle inbound cases from the Company's multi-region employees covering a broad range of payroll questions and issues for initial contact - possess first level knowledge of topics and can identify when to escalate.

Educate employees on policies, programs, and processes related to payroll questions/issues. Assist with reporting, process review, data reviews and other internal and/or cross-functional projects.

Assist in project work when necessary.

Make suggestions on and assist with deploying process improvement opportunities.

Utilize applicable systems and tools (Service Now, Knowledge base,FAQ,Workday, People Soft) to access specific Payroll related information to provide detailed explanations.

Provide guidance to employees on how to access information directly through employee self-service tools and knowledge base site.

Explain employee payroll programs and plan eligibility to a pre-defined depth.

Possess ability to sufficiently resolve first-level inquiries to meet Nissan employee's needs.

Open appropriate cases as necessary and escalate requests requiring in-depth analysis or can answer expertise of Tier 2.

Review employee/participants and company plan related materials to stay current with company related payroll benefits, HR and other related programs and topics when is the case.

Deliver on Case Management Deliverables and other KPIs through appropriate triage of inbound case load.

Payslip deliver for Union Employees

Food/Fuel Coupon cards Deliver and process handling for Employees

Alimony Pension reception / IMSS Notifications / Infonavit

Union Employees payroll card deliver

Employee Disabilities documents reception

ST7 Risk documentation reception

ATM Facility Support

Job Knowledge and Skill:

Ability to handle confidential and sensitive information with tact and discretion.

Ability to identify process improvements and escalate solutions.

Ability to absorb and interpret complex information.

Strong customer service orientation.

Ability to diffuse distraught callers, help identify, articulate, and appropriately escalate issues.

Display sound judgment, empathy, understanding and patience.

Prior experience in a Payroll, Administrative, HR function, or a call center or collections environment.

Organized, dependable, flexible, and motivated.

Experience:

1-2 years combined customer service, Payroll (preferably in a call center environment) and/or HR experience.

Education:

Bachelors or 5 years of college or equivalent (Accountant, Administrative, Human Resources, Business, Industrial Engineer or related field preferred)

Computer Skills:

Thorough knowledge of information and web based systems from a functional perspective. Must be proficient in using Microsoft office products such as Excel, Word, outlook.

Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.

Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

Mexico City Mexico