Customer Success Manager - Juárez, Juárez, Chih. - TITAN

Descripción

is a no-code, web-based, fast-paced, growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hireCustomer Success Managersto join our growing Customer Success team in North America.

As aCustomer Success Manager, you'll manage client onboarding, expansions, and renewals while leveragingtechnical expertisewith astrategic business mindsetto build strong customer relationships and identify growth opportunities.

Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.


Responsibilities:
Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption. Analyze customer usage data to proactively address risks and drive retention strategies.


Requirements:
2-4 yearsof proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must). Experience in identifying upsell/cross-sell opportunities and working closely with Sales. Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs -a must. A can-do approach with strong problem-solving skills and the ability to work under pressure. Fluent in English; additional languages are a plus. Ability to work remotely across EST/PST time zones. Bachelor's degree in Computer Science, Industrial Engineering, Business or equivalent experience.
Work with a dynamic and innovative team in a fast-growing SaaS startup Collaborate with industry-leading clients and gain exposure to cutting-edge technologies Enjoy the flexibility of remote work and a healthy work-life balance Competitive compensation package and opportunities for professional growth and development