Crédito y Cobranza para Mercados Internacionales - Ciudad de México - Amex

Amex

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

When you join
#TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our
company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Credit Analyst

You'll be responsible for:

Handling high volumes of inbound and outbound calls on current and past due Corporate Cardmembers and Client accounts.
Negotiate payments as required, also working to resolve the status of each account presented.
Balancing their collection efforts, while ensuring to maintain a positive customer experience, using persuasive communication and negotiation skills.

Role & Responsibilities:

Meaningful, rewarding work performed with integrity.

Here's just some of what you'll do in this role:

Deliver world-class customer service, handling a high volume of calls, whilst responding to Customers inquiries and problems in each interaction.
Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American Express.
Enhance our customers' experience by identifying opportunities to offer products based on our Cardmembers' needs.
Meet and exceed quality goals, compliance regulations and productivity targets.
Analyzing our Customers' spending history, trends and determining their needs to ensure a personalized interaction in each connection.
Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.
Reprioritize to adapt to the everchanging environment.
Adhering to your schedule and efficiently handling Customers inquiries.

Preferred Skills:

Unique career journey shaped by your talent and curiosity.

Demonstrate personal excellence by remaining positive in difficult situations.
Display a passion to serve by delivering outstanding service in every interaction with our Customers.
The ability to work in a fastpaced environment: Performs well under pressure and critical situations, remains cool, calm and collected during negative or stressful experiences.
Strong interpersonal, communication and listening skills.
Strong verbal and written communication skills.
Assertiveness to handle difficult conversations.
Excellent negotiation, influencing and resourcefulness skills.
Demonstrates the ability to adapt to constant change to meet individual and business needs.
Analytical and problemsolving skills with strong attention to detail to anticipate the needs of our Customers.
Responds well to constructive feedback from leaders and peers, using the feedback to improve, taking ownership and responsibility for their actions.

Preferred Qualifications:

Navigate multiple systems and digital tools to service our Customers. Proficiency in Microsoft Office environment
Confidence to work in a virtual environment.
Schedule flexibility to work shifts: We offer service to our Customers 24 hours a day, 365 days a year.