Customer Service - Tijuana, México - North American Production Sharing

North American Production Sharing

Empresa verificada

Tijuana, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We are currently looking to hire a diligent & ambitious Customer Service Agent to join our team and ensure strong customer service levels are met in line with Company objectives.

Main Responsibilities of a Customer Service Manager:

You will be responsible for efficiently and accurately inputting, updating, and maintaining orders, agent, and account information into the company's database on a timely basis
Serves customers by selling products and meeting customer needs
Submits orders by referring to price lists and product literature
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality
Liaising with internal stakeholders and following up with external customers on all account related requests
Identifying and driving process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources
Collaborating effectively with supply chains, sales and other teams to ensure prompt and accurate order processing and delivery
Coordinates all activities associated with the shipment of outgoing products and the receipt of incoming products and materials and assists production as needed

Key Requirements:

You have solid prior experience in a similar role
You have excellent organizational, administrative and problemsolving skills
You possess strong communication, interpersonal, and customer service skills
You work well in matrix environments requiring you to work with a wide range of stakeholders