Técnico en Computación - Saltillo, México - Qualfon

Qualfon

Empresa verificada

Saltillo, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

TECHNICIAN, COMPUTER, END USER, II

Role:
TECHNICIAN, COMPUTER, END USER, II

Job Summary

The Technician, Computer, End User II under general supervision of the Supervisor, Information
Technology, performs technical, and administrative work in the maintenance, and the installation of new and existing personal computer systems.

Performs level 2 triage and provides onsite as well as remote support for Desktop, Software, Telecom, Systems, and Networking teams.

Works on moderately complex end user support.

Confers with end users to determine types of hardware and software requirements and determines direction based on approved hardware and software.

Installs new hardware and maintains existing hardware. Trains end users in use of equipment and software.

Tasks and Responsibilities:

Provides support to all users on-site and remote workers
Provide Sr Management/Executive support
Mentors TI Technician, Computer End User staff
Works independently with mínimal supervision required
Install and configure Microsoft technologies based on Qualfon best practices
Troubleshoot Windows 10, for common software and hardware related problems.
Provide hot hands support for network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment
Monitor/document the highest level of security on all systems including virus protection, user permissions for both local, and network and Internet access on all personal computers. Report any discrepancies to management and work with other IT technical teams to remediate
Participate in inventory control and reporting of all IT hardware and software
Maintain inventory in IT asset inventory system
Responsible for packing and shipping IT equipment in a secure manner for remote employees
Prepare weekly progress and maintenance reports for all work performed.
Support mobile phone issuing, supporting, and tracking of devices
Act as IT Liaison when coordinating with other departments in the absence of the physical presence of the Supervisor or Team Lead
Support Printer maintenance and ordering equipment.
Responsible for producing evidence for auditors related to Desktop hardware and software
Adhere to company guidelines and procedures.
Address user incident and service requests within the defined SLA's
Adhere to company guidelines and procedures
Participates in the Desktop on-call schedule
Be available for after-hours support as needed
All other tasks assigned

Qualifications:

Minimum 3-years' experience as a personal computer technician supportin a mid/large environment of users
Proven ability to troubleshoot users' issues remotely
Proficient in MS Word, Excel, OneDrive, and Teams
Advanced knowledge of Microso Windows operang systems, personal computer-based applicaon soware, printers, and networking cabling
Proficient with remote support tools i.e., Bomgar
Advanced knowledge of personal computer hardware and peripherals
Ability to resolve personal computer hardware issues including but not limited to component level diagnoscs, troubleshoong, repair, and replacements.
Excellent verbal and wrien communicaon skills
Able to represent IT to end users, including Sr Execuves being professional and understanding of customer needs
Accuracy, completeness, dependability, and ability to complete tasks when due
Employee must occasionally be able to li equipment more than 25 lbs.
While performing the dues of this job, the employee is frequently required to sit, talk, and listen
The employee is required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. Specific vision abilies required by this job include close vision and the ability to adjust focus
Parcipate in the Desktop team on-call schedule
Aer normal business hours and weekend support as needed
Travel up to 10%

Other Skills and Experiences (Min)

Comptia Network + and Comptia A + Certifications

Competencies

Documentation and Reports

Problem Solving

Analytical & Logical Thinking

Information Technology

Communication

Education

Technician Computer, IT Engineer or similar

Pay:
$11, $13,500.00 per month

Expected Start Date: 03/04/2023