Senior Operations Director - Fund Services - Xico - Tmf Group

    Tmf Group
    Tmf Group Xico

    hace 1 semana

    Default job background
    Descripción

    Job Overview

    We are seeking a seasoned Senior Operations Director to lead our Fund Services team in Mexico City. This is a fantastic opportunity for an experienced professional to take on a leadership role and drive business growth.

    About the Role

    The successful candidate will be responsible for overseeing the delivery of our Fund Services solutions, ensuring exceptional client experiences, and driving operational excellence across multiple service lines.

    Main Responsibilities:

    • Develop and maintain strong relationships with clients, understanding their needs and delivering tailored solutions.
    • Manage and coordinate the onboarding process for new clients, ensuring seamless transitions.
    • Oversee the implementation of changes to scope, pricing, and contractual agreements, working closely with local teams and clients.
    • Monitor and manage debtor days, resolving any issues causing late payment.
    • Lead regular business reviews with clients to ensure delivery and satisfaction.
    • Provide strategic input to the development of our client service delivery strategy within Fund Services and the local region.

    Requirements:

    • 5+ years of experience in a client-facing environment, with a strong track record of delivering services and managing complex BPO/Professional Services delivery.
    • Proven ability to own service delivery across multiple service lines, with experience growing and managing client relationships.
    • Extensive experience in an outsourcing, multi-shored environment, with a demonstrated ability to collaborate and drive change in an international matrix environment.
    • Self-organization/time management skills, with the ability to deliver outstanding work to tight deadlines and manage a diverse workload.

    What We Offer:

    A competitive salary of $120,000 - $180,000 per year, depending on experience, plus benefits and opportunities for career growth and development.



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