Exchange System Administrator - Xico, México - Compucom Systems, Inc.

Descripción

Why Compucom? (Overview):Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing ItWhat We Need & What You'll Do (Responsibilities):

• Configure and manage Exchange and Outlook settings, policies, permissions, and features.
• Create and update ticket records in Service Now with accurate and detailed information.

Who You Are (Qualifications):

• Exchange operations at scale and more recent M365 experience
• Must have experience in supporting Exchange 2019 on
• prem / M365 Exchange
• Online (Hybrid) / AAD Connect.
• Perform scripting administration tasks and reporting using PowerShell. Develop scripts for automating processes within the environment.
• Manage problem resolution to satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via the ticketing system
• Knowledge and use of ITIL Processes and Service management toolsets such as ServiceNow
• Customer and client
• focused excellent communication skills.
• Strong troubleshooting and problem
• solving skills, with the ability to work independently and as part of a team.
• Strong communication and interpersonal skills, with the ability to interact with users of different levels and backgrounds.
• ** Advanced level of English speaking