771 - M365 Proactive Copilot Ambassador (Portuguese) - Mexico City, México - Upwork

Descripción

Responsibilities:

• Contacting customers to understand reasons behind purchasing Copilot.
• Identifying questions the customer might have related to Copilot usage.
• Educate customers on the use of Copilot in different M365 products and services and provide guidance on best practices for improving productivity and collaboration.
• Advise customers on the different subscription plans and features available and help them to choose the plan that best meets their needs and budget.
• Keep up-to-date with the latest updates and enhancements to Microsoft 365 and Copilot, and communicate these changes to customers as appropriate.
• Document technical issues and solutions in a knowledge base for future reference.
• Collaborate with other technical support engineers and cross-functional partners to resolve complex technical issues.

Qualifications:

• Strong command of the English and Portuguese languages
• Superior communication skills including active listening
• Knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.) especially Copilot.
• Experience with O365 web applications and feature sets
• Excellent problem-solving skills
• Strong interpersonal skills
• Persuasion skills are a plus
• ​​A positive attitude and the ability to build relationships with clients
• Ability to speak a second language may be advantageous

Device Requirements:

• Computer that is not joined to another company's domain, neither managed by any remote management – inventory systems or tools.
• Preferred: Dedicated laptop or PC for this project with no additional work or personal software installed
  • OR have a PC with DUAL boot, where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project
  • OR have an additional USER profile dedicated only for this project, with no other software running
• Windows 10 Pro (latest updates installed)
• Minimum of 8 GB Ram (16 is recommended)
• Core i3 processor (i5 is recommended)
• Minimum of 256GB Hard disk (256 SSD is recommended)
• Ethernet connection required
• For security requirements, freelancers will not connect to the provided systems and tools using WiFi
• A minimum of 25 Mbps download speed & 10 Mbps upload speed
• No 3rd-party antivirus software installed
• Media devices that are Teams compliant
• Microphone/headset with background noise canceling (not a phone headset)
• Webcam, preferably compatible with Windows Hello Technology

If you are selected to move forward you will need to complete the following steps with our onboarding team:

• Background check and authorization
• Identity check and location check
• Live hardware check confirming the technical specifications required for the role
• Payroll vendor documentation

All your information will be kept confidential according to EEO guidelines.

• The hired candidates will be paid on a fixed pay, for tickets assigned/solved. Please submit a proposal with your desired budget, what your experience is with Microsoft 365 and its applications, along with any other information you'd like us to review in your proposal.

Why Choose Us?

• We value diligence and teamwork
• Collaborate with subject matter experts and the team to ensure timely and effective case resolution
• Be a part of innovation and customer satisfaction to various large organizations