Security Consultant - Ciudad de México - Atos

Atos

Empresa verificada

Ciudad de México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Publication Date:

Feb 17, 2023

Ref

No:
467418

Location:

Mexico City, MX, 6600

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion.

European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries.

A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients.

Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space.

Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence.

Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Job Description -Support Analyst for Alchemy 24/- Evidian

Job characteristics

We are looking for a Support analyst in the domain of Cyber Security / Identity Management and Access Management, to reinforce our Editor Support team.

They will work in an international environment and contribute to the following activities:

Provide level 1 support to our customers and partners
Accept incoming customer cases and analyze against known issues / solutions
Perform basic troubleshooting and information gathering
Act as a liaison to the engineering and R&D Teams to provide resolution to customers
Develop and update issue / resolution matrix
Develop and update Work Level Instructions to assist in implementation of a new service
On Call support Coverage
Identify and contribute to process improvement opportunities
Provide progress reports

Profile

Degree or equivalent in the fields of computer science, information processing, or software.
2 to 4 years of experience in Identity and Access management operational support
Motivated, Selfstarter, able to reach goals with little supervision
Enjoys collaborating in a team environment
Enjoys interacting with customers and troubleshooting to help resolve technical issues
Enjoys creating and contributing to operational documentation and processes

Cross-functional skills

You demonstrate troubleshooting skills in complex client environments.
You have good interpersonal skills (written and oral) as well as good listening skills
You have the ability to assess processes and articulate gaps
You have a good level of English in writing, you are able to support a technical discussion in your field."
Experience with Identity & Access Management (IAM) processes, tools, software
Understanding of Identity Governance and Administration, Single Sign-On, Multi-Factor Authentication, Identity Federation, High Availability...

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work.

Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.

Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.