- Be part of a team and develop your skills as you solve complex technical issues inMicrosoft Dynamics 365 product group
- Deliver digital support experiences that create efficiency and value for our customers,our people and Microsoft.
- Demonstrate customer obsession and commitment to customer success in all interactions. Deeply understand our customers and deliver customer desired outcomes.
- Be a MSFT ambassador and lead by example. Create clarity by understanding and reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency and enabling a productive and inclusive work environment.
- Deliver success by being curious and seeking solutions to tough problems.
- Manage relationships with your customers and provide technical documentation for thetroubleshooting steps.
- Report software issues and be an advocate for product improvement using customer suggestions.
- Develop specialized expertise by supporting Microsoft Dynamics 365 for Operations.
- Document your knowledge and share it with others.
- Use tools for debugging and root cause analysis.
- Provide in-depth technical support for customer service delivery via telephone, writtencorrespondence, or electronic service regarding technically complex, escalatedproblems.
- Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues.
- Represent Microsoft professionally in customer and partner onsite visits, where travel may be required.
- Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc.
- Participate in planned team-wide shift rotations to cover business needs, including 24x7 "On-Call" responsibilities and extended (evening shift).
- Present technical content to various audiences including customers, partners, and internal stakeholders
- Should have knowledge CRM Functional Modules and Product knowledge involving Sales, Service Marketing, Field service and Power Pages
- Skilled in Security roles, Field service module, Project operations experience, OmnichannelPlugins, Basic on Java script
- Trouble shooting, Customer Support and customer facing role
- 2+ years in a customer facing service role in any capacity
- Strong customer service, accurate and logical problem solving
- Experience in creating technical documentation and sharing knowledge with others throughtraining delivery and mentoring
- Strong Communication skills with Customer Support Background
- Should be willing to work in Night shift/Americas
- Communication skills in international environment
- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Interpersonal and relationship skills proven through work experience
- Passion for lifelong learning and personal and professional development
- Exposure and experience working with customers on the Cloud, e.g. Microsoft Cloud products or other Cloud Management System
- Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS) will be an added advantage
D365 Support Engineer - Guadalajara, México - Sonata Software
Descripción
SonataSoftware Overview
Sonata is a global technology company specializing in platform-baseddigital transformation, supporting businesses to become connected, open,intelligent and scalable. Sonata's PlatformationTM methodology brings togetherindustry expertise, platform technology excellence, design innovation andstrategic engagement models to deliver sustained value to customers. A trustedpartner of world leaders in the retail, manufacturing, distribution, travel,services and software industries, Sonata's software portfolio includes theBrick & Click Retail Platform, Modern Distribution Platform, RezopiaDigital Travel Platform, Kartopia E-commerce Platform, Halosys enterprisedevelopment automation Platform, CTRM Commodity Trading and Risk ManagementPlatform and KODO - AI Powered Customer Experience (CX) Platform. Sonata'sPlatformation approach ensures services built on Microsoft Dynamics 365,Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on thePlatformation promise. As world leaders in digital technologies including IoT,Artificial Intelligence, Machine Learning, Robotic Process Automation,Chatbots, Block Chain and Cyber Security, Sonata's people and systems arenurtured to deliver on our commitment to excellence in business technologysolutions.
Role:D365 Support Engineer - FunctionalCE
Location: Guadalajara, Mexico
Type of Hire: Full Time
Thisopportunity is not available for visa sponsorship.
DYNAMICS 365- SUPPORT ENGINEER – D365 Functional-Customer Engagement(CE)
Overview
This position will require you to deliver product support On-Call schedule.
Responsibilities
Required Qualifications
Atleast 4+ and up to 8 years of experience in Dynamics 365 Customer Engagement:
Preferred Qualifications
Why join Sonata Software? At Sonata, you ́ll have an outstandingopportunity. The chance to use your skills and imagination to push theboundaries of what ́s possible. To build never seen before solutions to some ofthe world's toughest problems. You ́ll be challenged, but you will not be alone.You ́ll be joining a team of diverse innovators, all driven to go beyond thestatus quo to craft what comes next.
Sonata Software is an Equal Opportunity Employer encouraging diversityin the workplace. All qualified applicants will receive consideration foremployment without regard to race, national origin, gender identity, age,religion, disability, sexual orientation, veteran status, marital status, orany other characteristics protected by law.