Support Engineer - Monterrey, México - Atos

Atos

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

SUPPORT ENGINEER:

Publication Date: Jan 24, 2024
Ref

No:

Location:
Monterrey, Nuevo Le

- n, MX, 66490
Who we are.
Together we create
reliable and responsive digital foundations for the world's businesses, institutions, and communities.
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Advancing what matters

The future is our choice

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space.

Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Onsite support Technician

Provides quick response to client incidents on site to troubleshoot, analyze, diagnose, and engage appropriate technical resources to resolve client issues. The incumbent operates independently to provide prompt and professional desktop service through quick processing and prioritization of a variety of problems.
Ensures the most complex customer issues are promptly addressed, documented, and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards
Initiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation
Excellent customer service skills & attitude
Excellent collaboration skills
Advanced English skills

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.

Learn more about us

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged.