Customer Support - Monterrey, México - CGBOT

CGBOT
CGBOT
Empresa verificada
Monterrey, México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
DEVBOT is a Full-Stack Development company based in Austin, TX, and a production studio in Monterrey, Mexico. We have an incredible opportunity for a Customer Support Specialist to join the #TeamDEVBOT.


Responsibilities:


  • Identify customer needs and help customers use specific features.
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Monitor customer complaints and reach out to provide assistance.
  • Share feature requests and effective workarounds with team members.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share it with internal teams.

Requirements:


  • Highly proficient in spoken and written English.
  • Experience as a Customer Support Specialist or similar CS role.
  • Proficiency using PC and Mac systems and other mobile operating systems.
  • Knowledge of customer service principles and practices.
  • Critical thinking skills.
  • Effective listening skills.
  • Proactive.
  • Patience when handling tough cases.
  • Multitasking capabilities.
  • Excellent communication and problemsolving skills.
  • Strong organizational skills.

Tipo de puesto:
Tiempo completo


Salario:
$10, $12,000.00 al mes


Horario:

  • Turno de 8 horas

Prestaciones:

  • Aumentos salariales
  • Días por enfermedad
  • Programa de referidos
  • Seguro de gastos médicos mayores
  • Seguro dental
  • Vacaciones adicionales o permisos con goce de sueldo
  • Vales de despensa

Idioma:

  • Inglés (Deseable)

Lugar de trabajo:
Una ubicación
Más ofertas de trabajo de CGBOT
Ver todas las ofertas de empleo de CGBOT