- 1+ years of overall experience in IT industry (service desk, problem management, incident management).
- Experience with risk analysis with a proven ability to clearly communicate plans / goals to a set of diverse audience (technical and non-technical)
- Prior experience with engagement in managing IT services and solutions on any scale - with a competent understanding of the technology stack.
- Demonstrable experience in a fast-paced operations environment.
- Strong problem solving, analytical, and time management skills.
- Understanding of enterprise infrastructure including servers, networks, storages, databases etc.
- Broad knowledge of industry standard enterprise applications services
- Broad understanding of change and problem management for establishing handshake between processes.
Major Incident Analyst - Mexico City, México - Maersk
Descripción
At Maersk, we have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain. We count on our people to make it happen.
Besides focusing on creating value for our customers and the business, a key priority for us is to drive personal and professional development for our people to prepare for further career progression.
We value the diversity of our talent and will always strive to recruit the best person for the job. If you believe you would add value to Maersk but don't meet all the criteria we have included in this advert, we would still love to hear from you.
We Offer:
We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.
Key Responsibilities:
Technology Operations is responsible for day-to-day maintenance and management of organization's IT infrastructure to ensure delivery of the agreed level of IT services to the business. As a Junior Major Incident Analyst you will play a key role with the 24/7 Technology Operations Centre based in Mexico City. You will coordinate and facilitate high-priority major incident service restoration and mitigation as quickly as possible. You will also manage, maintain, support, and improve the Maersk IT Support, Operations, and Engineering department's ability to respond to incidents across the entirety of the IT Infrastructure estate.
Required Experience:
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing