Analista Dictamen - Mexico City, México - 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex

Descripción

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas

Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes

Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction

Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates

Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes

Monitor requirements related to compliance with Corporate Policies

Monitor and implement corrective actions derived from MCA reviews and other control entities

Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process

Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-5 years of relevant experience

Proficient in Microsoft Office

Consistently demonstrates clear and concise written and verbal communication skills

Ability to work in fast pace and changing environment

Ability to analyze data and solve problems

Proven organizational and time management skills

Education:

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Licenciatura o pasante en administración, ingeniería, economía, informática o afinesDeseable 2 años de experiencia en proceso operativos bancarios (productos crédito, debito, captación)Análisis y manejo de información para realizar el dictamen de una aclaración, de acuerdo a la narrativa del cliente considerando todos los elementos disponibles como información de sistemas internos, externos, análisis de transacciones, etc. que permita tomar la decisión de forma adecuada con apego a regulaciones y reglas establecidas

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .