Sr Tech Supp Professional - Ciudad de México - Honeywell

Honeywell

Empresa verificada

Ciudad de México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Join a team recognized for leadership, innovation and diversity:

Customer interactions are primarily with Honeywell Fire's distribution partners, their administrators, and field service technicians, but may also include technical facilities staff affiliated with end-customers.

Key Responsibilities

Diagnose and resolve customer technical issues in a timely manner
Capture detailed information on field issues and escalate as necessary
Help coordinate engineering support of customers when necessary
Educate customers on value propositions and features to drive adoption
Analyze customer needs such as user experience, defects, limitations, and potential enhancements
Advocate for customer needs to business stakeholders, including product, engineering, and operations teams
Provide support to the CLSS Business Development Manager, helping to grow sales, and be responsive to the Honeywell Fire Regional Sales Managers as requested.
Create, maintain, and communicate product line best practices
Drive customers to employ best practices in utilizing solutions to ensure greatest business impact
Assist with updating customer support documentation as needed and updating the online FAQ repository based upon support experience.

Requirements:

Associate's Degree
Indepth knowledge of Honeywell and competitor platforms, products, and technologies
Strong verbal and written communications skills
Familiarity with industry regulatory requirements and future mandates
Ability to achieve results through influence in a matrixedteam environment
Ability to communicate effectively across language and cultural barriers
Adaptability, with willingness and ability to pivot when required by customer or business needs
Analytical, integrative thinker with ability to connect customer needs with business value

We Value:

Problemsolving skills, customer service oriented and diligent followup to ensure a positive experience and outcome.
Proficiency with Microsoft Office Suite of Tools.
Understanding of hardware and software networking.
Exceptional organizational skills
A minimum of 2 years of experience in customer or technical support activities
Fire alarm, Industrial or other technical field experience is helpful but not required

Additional Information:

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JOB ID:req401761

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Category:Customer Experience

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Location:Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico