Product Owner, Enablement - Merida, México - Verato

Verato

Empresa verificada

Merida, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

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This position is based in Mérida, Yucatán, México.
If you do not live in/around Merida, and are still interested in this position, relocation will be required within 60 days of accepting this position.
Verato will provide a relocation bonus of $42,500 MNX pesos to help with your move_

Verato, the identity experts for healthcare, is a high growth healthcare technology company that enables better care everywhere by providing the single source of truth for identity to organizations across the care continuum.

Over 80 of the most respected brands in healthcare rely on Verato's next generation cloud identity resolution platform for a complete and trusted 360-degree view of their patients, provider networks, and customers in their communities.

With significant market momentum building towards digital health transformation, Verato is experiencing hyper customer and revenue growth, doubling in the last 15 months alone and growing over 50% annually over the last 3 years.

More importantly, Verato celebrates 99% customer retention, exemplifying the fact that customer obsession is at the center of our growth story.

Core to Verato's strategy for continued growth is our drive to build a strong people-first culture that attracts, develops and retains the best skills and talent in the world.

Verato operates on the simple notion that a company must first and foremost take care of its employees.

In turn, these employees will take care of the company's customers, and these customers will take care of the company's shareholders.

Verato believes in empowering teams with the best tools and development available. Staff receive opportunities to expand their knowledge in areas of technology (e.g. big data, distributed/cloud computing, complex algorithms), healthcare and organizational development.

As Verato continues a trajectory of high-growth and high impact, each member of the team gets an influential front-row seat as we execute our business strategy.

Together, we can make a profound and positive change in healthcare as we know it today.?

Verato Values

We are focused on continually raising the bar on excellence across the organization, from marketing to engineering to customer service.

Our guiding principles are to Make a Difference, to be Trustworthy and to be Customer Obsessed.

Key Responsibilities:

Create internal field guides like Quick Start guide, Application User Guide, Implementation Guide, Product Configurations etc and training programs for the CX stakeholders (architects, implementation consultants, support personnel, Customer Success Managers). Track and close gaps by driving best practices adoption by CX stakeholders.
Work with support and implementation teams to build and manage trouble shooting guide, enable them on new product features. Report back to product team on recurring themes that need improvement.
Build strong relationships with key business stakeholders across engineering, operations, sales and CX through continuous engagement to maintain high quality enablement artifacts.
Work with product and engineering team to build and manage API documentation and developer experience
Drive customer adoption of new features and retention by creating release artifacts including product demos, product documentation, best practices and release notes.
Manage unified Knowledge center and support center with forums and communities
Provide support and training to our channel partners.
Program manage the enablement activities

Requirements:

24 years of related work experience for a commercial software company
Bachelor's degree in technical field like computer science or similar
Strong communication skills listening, interpersonal, oral and written communication fluent in both spoken and written English
Experience using backlog management and collaboration tools such as Jira, Confluence, Airfocus or similar
Experience with business and technical requirements analysis
Experience working in a software development organization using agile scrum methodology
Learning Management System (LMS), Content management system (CMS) or knowledge management tool experience preferred.
Experience in engineering, implementation or support team is preferred.