Gds Mexico Experience Management - Miguel Hidalgo, México - EY

Empresa verificada

Miguel Hidalgo, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Exp
eri
ence M
an
agem
en
t -
Senior A
ssociate

In Experience Management we support the business in order to identify the right person, at the right time, in the right place to ensure our people, teams and clients are successful.

In this position you will be responsible to match resource needs with availability, while taking into consideration skills required, personal preferences of individuals, and the overall engagement risk.

This entails coordination with other experience managers and client service leaders to balance workloads and address staffing needs as required

The op
portu
nity**As a part of a team, you will act as a Resource Management Manager who provide consistent, high quality services to key individual stakeholders

Your **k
ey** re
sp
onsibilities**- Proactively identify staffing challenges and provide customized scheduling solutions

Ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams.
Ensure resource schedules are timely and accurately updated on the scheduling tools
Optimize resource utilization through effective scheduling strategies
Supervise and review the execution of resource management and deployment procedures carried out by EM Associates
Training and development of EM Associates
Identifying and prioritizing opportunities for process improvement/reengineering
Develop a strong business continuity framework for self and team
Develop strong working relationships with client servers as well as with experience management/resource management teams onshore.

To q
ualify f
or t**h
e rol
e,
yo**u
must**
hav
e

Graduates with 36 years of postqualification experience, preferably on resource

management, scheduling, staffing concepts or project management.

Advance English level
Advance working knowledge of Excel

**S
kills and attribute
s fo**r**
success**The role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills.

Quick decisionmaking ability to accommodate real time staffing changes/requests.
Strong execution skills with focus on meeting timelines and delivering highest quality service.
Attention to detail
Excellent verbal and written communication skills.
Excellent teaming and interpersonal skills.
Strong time management and analytical skills.
Stakeholder/client management experience.
At least 1 year of experience in supervising a team will be preferred.
Positive attitude and ability to excel under tight timelines.
Ability to identify staffing challenges and provide proactive solutions.

**What w
e Of**f
er***EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across multiple locations and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
-
Conti
nuou
s learnin
g: You'll develop the mindset and skills to navigate whatever comes next.
-
Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
- **Tr
ansf
ormative lead
ersh**i
p:We'll give you the insights, coaching and confidence to be the leader the world needs.
- ** Div
erse and inc**l
usive cult
ure: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

**Ab
out EY**
EY
| B
uildin
g a better** working w
orl**d***EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through
assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

**If you can dem
ons**t
rate that you meet t**he crit
eria a**b
ove, please con**tact us as
soon as p
ossible.****The excepti
onal EY experie**n**ce. It's y
ours **t**o build.