Bilingual Customer Service Representative - Ciudad Juarez, México - North American Production Sharing de México S.A. de C.V.

North American Production Sharing de México S.A. de C.V.

Empresa verificada

Ciudad Juarez, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We're seeking a dynamic Customer Care Specialist to work in a B2B promotional products manufacturing facility that serves distributors. This position is perfect for individuals who thrive in a fast paced, growing and fun environment. We are looking for someone who is optimistic, self-motivated, hardworking, and dependable to join our growing team.

Essential Duties and Responsibilities:

Quoting.
Entering Sample requests.
Entering product art layout requests and sending completed mockup back to customer.
Checking on order status.

Answering product and service questions.

Suggesting products and services that suits customer specifications.
Communicating with sales when customers request high quantity orders, custom or import product.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Educate customers on website tools and resources.
Provide customers with current promotions, new product information, and specials.
Contributes and collaborate with sales team to accomplish goals as needed.

Education and/or Experience: