Sme - Subject Matter Expert (Payments/digital - Tlahuac, México - RH2

RH2

Empresa verificada

Tlahuac, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

JOB SUMMARY

Experienced analyst with a deep knowledge of payments industry standards and best practices, with a good understanding of customer specific business and customer facing skills.

The Subject Matter Expert (SME) involves extensive customer interaction and service and acts as a focal point for customers and internal teams/services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Interact with client, consultatively, to determine project requirements and needs analysis.
Establish and/or assist client with configuring system parameters and controls based on client's business practices and processes; recommend best practices; review setup with clients and gain client acceptance.
Provide onsite or remote support during client conversions as applicable.
Test and troubleshoot system configuration and functionality.
Follow established project, departmental, company procedures and quality standards.
Business support to delivery teams throughout the entire software implementation process and after.
Provide accurate and consistent statuses and reporting on different levels.
Deep knowledge of GPP products line.
Deep knowledge of Finastra software delivery and implementation procedures and relevant methodologies.
Writing internal 'Howto' guides, training materials, and enduser documentation

GENERAL PROFILE:

Requires indepth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.
Solves complex problems; exercises judgement based on the analysis of multiple sources of information (e.g. oversight of data aggregation, leadership of client implementation processes, etc.).
Works independently, receives mínimal guidance.
Impacts a range of client, operational, project or service activities within own team and other related teams typically has end to end accountability for assigned processes or products.
Seasoned professional" level at which career may stabilize for many years.

Functional Knowledge/ Business Expertise

Has indepth payments industry knowledge and expertise working with FedWires, Swift, Nacha and TCH Payments.
Understands regulatory changes and support clients in preparation and implementation of such changes.
Understands how their own area integrates with others to deliver results
Solves complex problems; takes a new perspective on existing solutions; exercises judgement based on the analysis of multiple sources of information and structures key tradeoff decisions.

Experience

5 years of experience writing business requirements and functional specifications in the Transaction Banking / Banking industry.

Demonstrated success in implementing projects in a cross functional team environment.

Education / Certifications

Bachelor's Degree or an equivalent combination of education and/or experience

Business analyst certification is a plus.

Clearing certification is a plus.

Proficient in English. All interactions are in English.

The base salary for this position is in the range of $55,000 to $60,000 MX pesos gross salary + legal benefits.

Hybrid model in offices in CDMX.

**Please send your Resume in English