Support Analyst - Miguel Hidalgo, México - Santamarina y Steta SC

Descripción

• Assist to collect and prepare collection reports on weekly basis and evaluate process and measure efficiency of all portfolios and forecast all monthly collection objectives.
• Perform regular evaluation on all electronic invoicing system.
• Determine required payment dates and coordinate with project managers to resolve all collection issues and reconcile all unapplied cash accounts.
• Assist manager to provide resolution for all collection and manage large amount of data for invoices and maintain knowledge on all variances to ensure prevention in reoccurrence.
• Interpret all complex terms for collection process and affiliate agreement terms and maintain relationships with all internal and external customers.
• Entry of invoices / Bill to portals and management of LEDs
• Support the recovery of the portfolio before expiration and overdue.
• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problemsolving skills

• Competitive salary
• Benefits in excess of the Law
• Major Medical Insurance
• Life Insurance
• Pension Plan