Customer Service Agent Mexico - Puerto Vallarta, México - Alaska Airlines
Descripción
Company Alaska Airlines
The Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way.
Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule.
In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.
Role Summary
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS).
As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas.
Key Duties
- Assist guests with travel needs (e.g., answering inquiries, ticketing, checkingin passengers, and boarding flights) in a fastpaced environment.
- Sell tickets and ensure cabin accommodations.
- Perform computer and paperwork tasks.
- Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
- Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
- Process and secure passenger luggage.
- May perform aircraft grooming and security searches.
- May assist with the processing, moving, and security of cargo.
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Additional Details
Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear.
Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person.
Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).Job-Specific Experience, Education & Skills
Required
- A minimum of 2 years of customer service or community service experience.
- Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
- Typing speed of at least 25 WPM.
- Ability to consistently lift 25 kgs.
- Must be able to bend, stoop, squat, reach and grasp.
- Flexibility to work varied shifts (e.g., weekends, holidays).
- Ability to participate in paid training.
- Ability to learn and operate a computerized reservation system.
- Ability to adapt to performing work according to set procedures.
- Ability to anticipate needs of others in a fastpaced environment.
- Ability to communicate in Spanish and English.
- High school diploma or equivalent.
- Minimum age of 1
- Must have the legal right to accept employment in Mexico.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable
Starting Rate
MXN $97.28/Hr.
Total Rewards
- Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
- Free standby travel privileges on Alaska Airlines & Horizon Air
- Quarterly and annual bonus plans
- Generous holiday and paid time off
Employment Type Part-Time
FLSA Status International
Regular/Temporary Regular
Más ofertas de trabajo de Alaska Airlines
-
Customer Service Agent Mexico
Mazatlan, México - hace 6 días
-
Financial Accountant Mexico
Ciudad de México - hace 4 días
-
Customer Service Agent Mexico
Mazatlan, México - hace 1 día