HRIS Coordinator - Monterrey - SWBC Mexico

    SWBC Mexico
    SWBC Mexico Monterrey

    hace 14 horas

    Contabilidad / Finanzas
    Descripción

    SWBC is seeking a talented individual who is a quick learner with technical aptitude skills and able to work as part of a team as well as manage projects and deadlines independently. In this role, you will provide stellar customer service to our clients and employees.

    Why you'll love this role:

    In this role, every day is different. You will not perform the same repetitive tasks instead you are able to enjoy the variety this role brings. The ideal candidate must be a quick learner who possesses strong tech skills. This role will provide general support to clients across all our software solutions.

    Essential duties include the following:

    • Provides clients with telephone and online support.
    • Analyzes, troubleshoots and helps resolve product/service issues reported by clients in a timely manner; escalate issues to Level IIs or Management and seek additional support if needed to expedite the resolution.
    • Assists in the development of support plans for clients.
    • Engages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs.
    • Participates in discovery sessions with customers to define requirements.
    • Stays up to date on the latest product features, functionality and new releases.
    • Acts as a subject matter expert both internally and with customers.
    • Builds delivery best practices and processes by leveraging your implementation and consulting experience.

    Serious candidates will possess the minimum qualifications:

    • Bachelor's Degree in Business or related field from an accredited four-year college or university or equivalent work experience.
    • Minimum of two (2) years of experience in customer service.
    • This is an entry level position however; the ideal candidate will be proficient with technology.
    • Ability to retain information and apply gained knowledge to the next situation.
    • Ability to assist with complex and customer facing software implementations.
    • Ability to work in a fast-paced team environment.
    • Demonstrated ability to troubleshoot technical issues.
    • Excellent communication skills (both written and verbal).
    • Ability to work independently as well as part of a team.
    • Excellent analytical and time management skills.
    • Excellent organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner.
    • Proficient in the latest web technologies and working knowledge of various operating systems.
    • Able to think strategically and to understand a client's organizational needs in order to swiftly identify a solution to support these needs.
    • Able to work efficiently and manage workload independently.
    • Able to use basic office equipment, including copy machine, telephone, personal computer, and fax.
    • Sit for long periods of time performing sedentary activities.
    • Stand, stoop, and kneel to file for long periods of time.
    • Ability to perform repetitive tasks such as typing for long periods.

    Additional Information:

    SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

    To learn more about SWBC, visit our website at If interested, please click the appropriate apply button.

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