HR Administration Analyst - Queretaro, México - Alstom

Descripción

Req ID:443741

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

HR Administration Analyst

The HR Administration Analysts are responsible for dealing with all incoming HR service requests from Managers, Employees and HR Business Partners and 3rd party stakeholders in our business Operations Centres.

• Updates the different systems, including payroll, creating documents and escalating non-standard requests to specialist teams for action.
• Suports a range of different HR functions and have responsibility for a geographic cluster of countries, dependent on languages.
• As our first line support on HR issues for customers, the job holder must resolves as many incoming service requests as possible to meet the business needs and ensure that the HR SSO meets its Service Level Agreements.
• Resolves requests including an end to end generalist service to secure authorisations, address issues, create contracts, inform suppliers, update systems and maintain employee files.
• The job holder will also need to manage customers who are unclear about the nature of their request, provide incomplete information or request services outside the scope of the HR Operations, escalating any issues whilst ensuring that confidence of the customer is maintained, and customer satisfaction goals are achieved.

Requirements

• Bachelors degree in administrative fields.
• One to three years of experience in similar roles, preferred.
• Autonomy, motivated, initiative, and interested in HR topics.
• Fluent in English.

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.