Customer Service Representative - Ciudad Juárez, México - Flex

    Flex
    Flex Ciudad Juárez, México

    Encontrado en: Talent MX C2 - hace 1 semana

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    Descripción

    Job Summary

    To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Service Representative located in Juarez North, Mexico .

    Reporting to the Sr. Business Unit Director, the Customer Service Representative role involves... Responsible for communicating with customers and dealing with customers' inquiries.

    What a typical day looks like:

  • Appropriately utilize system applications and resources to accurately and effectively in providing comprehensive and high-quality services to all customer's needs
  • Handle inquiries and resolve customer problems and complaints with care and efficiency and ensure the one-call solution.
  • Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources, or challenging customers.
  • Interpret customer needs, and organize symptoms, causes, and solutions.
  • Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed.

    • The experience we're looking to add to our team:

  • BA/BS or equivalent work experience.
  • Experience in a similar position.
  • Internal and external customer service attitude.
  • Fluent in English.
  • Experience with Shipping Coordination and administration of purchase orders.
  • Microsoft Office management.

    • What you'll receive for the great work you provide:

  • Competitive Salary
  • Life & Medical insurance
  • Christmas Bonus
  • Food Coupons
  • Saving Fund.
  • Life Insurance

    • CP68

    Job Category

    Operations

    Required Skills:

    Optional Skills:

    Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).