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    Sr DBA - Mexico City, México - Thomson Reuters

    Thomson Reuters
    Thomson Reuters Mexico City, México

    hace 2 semanas

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    De jornada completa
    Descripción

    Sr MSSQL Database Administrator

    Behind every great on-line eCommerce site and technology service is an equally great database. These databases provide mission critical data processing services and it takes highly skilled DBA's to build and maintain these systems. To meet the challenges of our fast growing business products and services lines, we need to grow our DBA team. We're looking for exceptional DBA's who are interested in using the latest database technologies to deliver industry leading systems, with results that go directly to the bottom line.

    Thomson Reuters (TR) is the world's largest international multimedia company. With approximately 50,000 employees, TR has more than 300 offices in 93 countries. The technology organization within TR is a centralized unit providing shared software and services to TR business units across the globe.

    We are looking to add a Senior Database Engineer to our SQL Support database team. This global team interacts directly with key technical groups, collaborating to implement change and provide support for major databases systems that deliver data to the critical, revenue generating applications that drive the TR business. These systems rely upon MS SQL and Sybase database software running on versions of Windows operating systems.

    About the role:

    Database Support

  • Provide primary support for critical, complex production MS SQL databases
  • Troubleshoot, investigate and drive resolution of incidents
  • Work closely with internal technical teams during incident resolution and root cause analysis
  • Coordinate interaction with vendors, creating service requests and escalating as needed to ensure timely resolution
  • Provide problem management and resolution for repeat issues
  • Make recommendations and contribute to the design and development of long-term solutions
  • Respond to inquiries from business partners related to performance, application errors, storage capacity, etc.
  • Review and execute medium to low risk changes including DDL, database configuration changes, patching, and well defined, well documented upgrades
  • Participate in new system builds; create databases, schemas and deploy standard jobs and monitoring
  • Through review and solid handoffs, ensure system supportability prior to production utilization
  • Adhere to documented change and incident management policies
  • Use established Shared Services support processes and tools to document and track problem resolution
  • Develop technical documentation for use in future incident resolution
  • Provide support outside of normal office hours only on rare occasions (emergency and infrequent pre-planned occurrences)

    • Ongoing Education and Training

  • Learn and stay current on the features and functionality of MS SQL databases, focusing on technology to improve performance, availability, reliability, stability and work efficiencies.
  • Learn and stay current on standard database solutions designed by the Systems Engineering Database group.
  • Translate highly technical solutions/problems into clear language useful to audiences at varying technical levels
  • Prepare high quality technical documentation, present it clearly to interested parties
  • Communicate in a professional manner when interacting across staff levels and internal/external customers
  • Mentor and coach database engineers
  • Research and develop team leadership skills.
  • Contribute to and influence a variety of work streams concurrently
  • Set individual goals that are consistent with business goals
  • Participate in initiatives to define, measure, and report on database quality and stability
  • Has broad knowledge of Thomson Reuters product lines and supported technologies
  • Proactively generates relevant ideas for new and improved operations or use of technology
  • Understands the impact of new projects and technical impacts to supported systems
  • Collaborates with peers, Design & Engineering DBAs and managers to determine system strategy and how best to implement and support it

    • About you:

  • Bachelor's Degree — Computer Science, technical or engineering degree preferred
  • 5+ years experience providing 24x7 support for MS SQL 2005/2008/2012/2014/2016 on windows (2008/2012/2016 preferred)
  • Strong quantitative, analytical, communication and verbal skills with a strong customer service focus
  • Ability to problem solve in high pressure situations
  • Ability to work as part of a team, as well as independently toward assigned goals
  • Preferable 2+ years experiencewith batch scripting
  • Preferable 2+ years in a development or support organization supporting large applications

    • What's in it For You?

    You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Nine employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

    • #LI-SB3

    Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

    We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

    Accessibility

    As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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