Customer Service Representative - Monterrey, México - Griffith Foods

Griffith Foods

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Summary:

To provide frontline support to customers throughout the sales cycle (from order reception and processing to the delivery of requested products), assuring a sustainable service level (98% OFR, 92% OTIF).

Responsibilities:

Maintains regular communication with customers and carries out orderentry process.
Coordinates and follows up on sales orders, along with other departments (planning, production, procurement, logistics, warehousing, quality and sales) in order to meet required delivery dates.
Resolves customers' inquiries and supports them in emergency situations.
Identifies out or in rule orders according to the decision grid for the Service Assurance department.
Promotes customers' adherence to supply agreements and inventory policies (MTS, MTO, MTO-E, MOQ).
Negotiates lead time for sales orders, with customers or internally.
Negotiates, monitors and communicates order status to internal and external customers.
Receives, processes and monitors customer complaints and/ or material rejections (CAPA system).
Coordinates and authorizes physical return of rejected material.
Requests interplant transfers of allocated finished goods.
Supports the warehouse department on reconciliations for consigned inventories.
Generates and analyzes service level reports of his/her own accounts.
Participates in root cause analysis for any problem or event.
Makes sure to keep customer information up to date in the system.
Coordinates, along with sales and finance, the release of accounts on credit hold.
Builds and cultivates relationships with customers.