Voice Recognition Support Technician - Tlahuac, México - OPTUMUS MDT

OPTUMUS MDT

Empresa verificada

Tlahuac, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About the Job

Optumus MDT is a USA-based healthcare technology company.

We are looking for an individual who has very strong problem-solving skills and a passion for cutting-edge innovations and technology within the world of healthcare technology.

Voice Recognition Support Technician (Bilingual)

Responsibilities:

Training:

Training new and existing users on the implementation and use of voice recognition software.

Technical Support:

Addressing user issues related to hardware, software, and network problems.

Providing step-by-step instructions for problem resolution.

Troubleshooting and diagnosing technical issues.

Customer Service:

Communicating with users to understand and document their IT issues.

Managing customer expectations and providing timely updates on issue resolution.

Communication Skills:

Clearly and concisely communicating technical information to non-technical users.

Translating technical jargon into layman's terms.

Collaborating with cross-functional teams in a multicultural environment.

Remote Support:

Using remote desktop tools to troubleshoot and resolve issues.

Skills

Problem Solving
English advcanced
Analyzing and resolving IT issues efficiently and effectively
Familiarity with IT tools and platforms that support multiple languages.
Excellent interpersonal skills, great verbal communication skills, were able to communicate information and multitask
High attention to details

Requirements:

Bilingual written and verbal skills
Degree in something related to technologies
Experience in Service Desk, Help Desk or other IT systems

Salary:
$18, $21,000.00 per month

Application Question(s):
- have you ever had a job, where you had to speak English at work? If so, tell me about that job

Language: