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    • Representante De Atención A Clientes - Xico - Amex

    Amex
    Amex Xico

    hace 1 mes

    Default job background
    Descripción

    Lead the Way with American Express


    We provide the power to progress in incredible ways. As a global and diverse community of colleagues, we're committed to backing our customers, communities, and each other.


    At American Express, you'll have a unique and meaningful career journey with benefits, programs, and flexibility that support you personally and professionally.


    You'll be recognized for your contributions, leadership, and impact, sharing in the company's success as every colleague has the opportunity to do.


    Together, we'll win as a team, striving to uphold our promise to provide the world's best customer experience every day with integrity.


    We solve customer challenges by providing world-class service, establishing conversations effectively, understanding client needs, and adapting to our technology.


    Our ideal candidate is analytical, documented, and skilled at time management, with an open mind and ability to learn new skills quickly.


    If you're a problem solver who likes to exceed expectations, this role is for you.


    As a customer support professional, you'll:



    • Maximize our services and benefits to make AMEX the business card of choice for affiliates and establish their loyalty to the brand.

    • Analyze spending history, trends, and determine client needs for personalized interaction.

    • Achieve pre-established goals of service and efficiency while adhering to schedules and handling inquiries efficiently.

    • Respond to calls demonstrating exceptional customer service in every interaction.

    • Have conversational skills and knowledge of Microsoft Office.


    Minimum qualifications include:



    • Passion for customer service.

    • Strong negotiation skills.

    • Clear and concise communication in Spanish.

    • Exceptional listening to develop customer loyalty.

    • Ability to build trust in conversations with clients.

    • Work in a fast-paced environment driven by various metrics.

    • Navigation in Windows environment.

    • Adaptability.

    • Ability to recover from adversity.

    • Effective resolution of client issues.

    • Agility.


    Additional requirements include:



    • Flexibility to work anytime between 06:00am-11:00 pm, including weekends.

    • Hybrid environment with on-site expectation 3 days/week.

    • Part-time job (30 hours per week) with shift flexibility requirements.


    American Express offers a fantastic and diverse working environment where high performance is rewarded with target-driven incentives.


    Our goal is to ensure all colleagues are engaged, have a voice in the company, and can reach their full potential.


    Benefits include competitive base salaries, bonus incentives, support for financial well-being and retirement, comprehensive medical and life insurance, flexible working models, paid parental leave policies, and access to wellness centers and counseling support through Healthy Minds.


    The offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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