Customer Success Manager - Tlahuac, México - Dailymotion

Descripción

Company Description

Dailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons.

Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.

Dailymotion is also "_Dailymotion for Enterprise_", a video hosting and broadcasting solution for professionals in all sectors; and "Dailymotion Advertising", a powerful, proprietary video advertising platform, offering a high-quality, secure environment for brands.

Our team is made up of 400 people in France, New York, and Singapore, all united by the same ambition: to visibly shake up the global video platform ecosystem.

You will need to be passionate about understanding business drivers for performance and different Dailymotion offerings available to our advertisers.

You will be engaging with internal and external stakeholders to transfer Dailymotion offerings into actionable recommendations.

You play a key role in helping to grow the North American business by transferring data and insights to recommendations through a storytelling process.

You will need to possess strong analytical ability with the ability to be a self-starter to find solutions with mínimal guidance.

Responsibilities

Serve as a key player in delivering proactive offerings using Dailymotion's data and insights resources by owning tasks and leveraging Data & Insights and AdOps teams.

You will also be responsible for developing strategic plans for different advertisers.

This includes, but is not limited to, the following:

• Collaborate with the Sales team to process, respond to and present RFPs, working closely with AdOps and Sales Marketing
• Build and manage media plans for all live campaigns
• Work crossfunctionally with internal stakeholders to analyze opportunities for key accounts and drive strategic optimizations
• Expand and develop client relationships to build and maintain deeplevel partnerships
• Focus on client retention, growth, renewal, and client satisfaction
• Oversee I/O processing, campaign setup and creative submission from clients
• Serve as the primary postsale POC for clients in a designated book of business
• Monitor and influence campaign delivery, troubleshoot and escalate delivery issues to AdOps team when needed
• Create, manage, and deliver ongoing Excel reporting for key accounts
• Collaborate with AdOps to provide optimization for campaigns
• Collaborate with Business Analytics to conduct indepth data analysis and develop actionable insights/recommendations for future campaigns Partner with Business Analytics and Sales Marketing to develop and provide strategic insights, campaign wrapups and/or quarterly business reviews to clients

Qualifications

• Strong interest and 24 years of experience in digital advertising
• Excellent organizational, interpersonal, and communication (written and verbal) skills
• Solid computer skills including intermediate knowledge of spreadsheets (MS Excel), word processing (MS Word), and MS PowerPoint
• Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes
• Ability to handle multiple priorities
• Strong analytical skills
• Problem identifier and problem solver
• Ability to function equally well independently and as part of a team

Additional Information
Additional Information

• Location
  : Remote:
• Start Date
  :Upon availability

Want to learn more about us:

• Dailymotion Advertising

• New-York office

• BuiltIn

• Offices in France

• Welcome to the Jungle
• Our articles