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Victoria de Durango

    Administrative Assistant - Durango, México - Staffing Up

    Staffing Up
    Staffing Up Durango, México

    hace 2 semanas

    Default job background
    Descripción

    Requirements:

    • Excellent verbal and written communication skills in English and Spanish;
    • Demonstrate analytical and problem-solving skills in a fast-paced environment;
    • MUST maintain strong attention to detail;
    • Assist our clients over the phone with their requests and answer their questions;
    • Achieve a high level of productivity with great accuracy;
    • Multi-task in a fast-paced environment with competing demands;
    • Demonstrate flexibility and initiative regarding assignments;
    • Organization skills;
    • Ability to handle a high volume of calls with varying degrees of questions or concerns;
      Responsibilities:
    • Answer calls from existing customers
    • Maintain the highest level of customer care while demonstrating a friendly and cooperative attitude even with a high volume of inbound calls.
    • Assist client inquiries, managing complaints and provide information to the client if needed.
    • Maintaining case management system and client contact
    • Preparing and translating client declarations, birth certificates, marriage certificates, and other legal documents.
      Qualifications
    • Speak English and Spanish with full proficiency
    • Excellent verbal skills
    • 1-2 years of customer service experience
    • Strong background with performance-based metrics
    • Resourceful and motivated to solve issues as they arise
    • Customer service and sales attitude
    • Calm under pressure
    • Detail-oriented
    • Organized
    • Strong ability to multi-task
    • Effective communicator
    • Be comfortable navigating multiple windows and tabs on a desktop computer.

    Schedule:

    • 9:30 AM 6:30 PM Monday to FridayPay: $11,000.00 per monthAbility to commute/relocate:
    • 34270, Durango, Dgo: Reliably commute or planning to relocate before starting work (required)
      Language:
    • English (required)

    Work Location:
    In person

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