Manager, Field Operations, Popeyes, LAC Mexico - Ciudad Cuauhtémoc

Job Summary

The Manager Field Operations is responsible for driving operational excellence and consistent brand execution across a designated region. This role serves as a trusted operational partner to franchisees providing hands-on support coaching and guidance to improve guest satisfaction restaurant performance and profitability.

Brand Standards Compliance

Ensure consistent execution of brand standards and standard operating procedures with deep working knowledge of the Operations Manual Conduct regular and frequent restaurant visits to assess food safety cleanliness service execution and operational discipline including google reviews overall operational performance of the restaurants Identify gaps in execution provide clear actionable feedback partner with franchisees drive timely corrective actions Hold franchise partners accountable brands expectations while maintaining strong productive working relationships Training Capability Development Deliver hands on coaching field based training to restaurant managers leadership teams strengthen operation fundamentals Lead support training initiatives classroom virtual on job learning programs aligned brand standards business priorities Partner cross functional teams development deployment training tools resources Promote culture continuous improvement learning operation excellence across restaurant teams Operational Improvement Business Performance Analyze financial performance using KPIs Speed Service guest satisfaction food safety results profitability metrics Identify trends root causes underperformance collaborate franchisees develop execute improvement plans Conduct regular business reviews with franchise partners data driven insights recommendations follow up Apply structured problem solving methodologies sustainable improvements in operator execution results Franchise Relationship Management Influence Serve key point contact operational advisor for within assigned region Influence coach without direct authority balancing brands realities Demonstrate interpersonal skills emotional intelligence navigating challenging conversations issues Cross Functional Collaboration Project Execution Act liaison between internal Supply Chain Technology Training support initiative implementation Support national regional programs product launches system wide initiatives ensure effective implementation Manage projects planning through ensuring alignment timelines priorities business objectives Ownership Agility Field Execution Demonstrate sense ownership accountability regional performance outcomes Operate fast paced ambiguous environments prioritizing actions driving solutions limited supervision Exhibit learning agility quickly absorb new information systems apply them field Maintain resilience professionalism demanding environments travel extended time restaurants Required Skills Qualifications Bachelor degree hospitality related field Four or more years experience QSR operations multi-unit roles Strong business financial acumen interpret data translate insights action Exceptional written verbal communication skills convey expectations feedback Demonstrated ability influence coach build trust-based relationships stakeholders Proficiency Microsoft Office Excel PowerPoint Word familiarity analytical reporting tools Comfort learning technology platforms restaurant operations tools Travel Requirements Ability willingness travel extensively within assigned region overnight stays day market visits provide onsite operator support drive execution Benefits provided global offices focused physical mental financial wellness Comprehensive paid parental leave program free telemedicine mental wellness Restaurant Brands International affiliated companies equal opportunity affirmative action employers discrimination race origin religion age color sex orientation identity disability veteran status laws rules regulations Accommodation available applicants disabilities request Show more Show less

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