Technical Support Engineer - Tijuana, México - Teradata

Teradata
Teradata
Empresa verificada
Tijuana, México

hace 4 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
What You'll Do


Are you a problem solver? Do you like fast-paced technical environments that allow you to work with customers, field representatives, and engineers? If so, a position as a Technical Support Engineer at Teradata Tijuana is a great fit for you.


Teradata Technical Support Engineers work with our Fortune-500 Clients to solve technical problems they encounter with our Cloud Analytics and Database tools.

Along with incident management and initial problem-solving capabilities for the world's leading analytics platform and database, you will provide technical/functional knowledge necessary to resolve customer problems.


On a daily basis you will:
Research information and gather analysis

Identify and share known solutions from the knowledge base

Help end-users implement solutions

Track, monitor and maintain incident progress of remote tools

Who You'll Work With


As a Technical Support Engineer at Teradata Tijuana, you will partner with customers and perform troubleshooting activities that include isolating technical problems and working with Product Support Engineers to resolve customer issues.

You will play a key role in communicating the solution to the Customer via incident management and case-handling systems. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools.

Knowledge of Support Center procedures and troubleshooting protocols

Knowledge of UNIX, Linux, Windows, and other current operating systems

Knowledge of Teradata support tools including the installation You are required to have both strong technical and interpersonal skills.

Current USA B1/B2 Visa Required (or ability to obtain as a condition of employment)

Fluent in English & Spanish (Effective oral and written communications skills required)

BA/BS in Computer Science or equivalent experience

0-2 years of Technical Support related experience

What You Will Bring

Work schedule flexibility required (Work set schedules including weekends and holidays)
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