Customer Service Representative - Mexicali - Amphenol Communications Solutions

    Amphenol Communications Solutions
    Amphenol Communications Solutions Mexicali

    hace 5 días

    Construcción / Instalaciones
    Descripción

    Responsible for managing customer inquiries, complaints, comments, and occasionally reports from users or clients. Engages with customers through various marketing-managed interfaces and ensures service quality.

    Responsibilities

    • Capture customer purchase orders within 48 hours and ensure timely shipping commitments.
    • Follow up on shipments and communicate required information (tracking numbers, quantities sent) to clients.
    • Coordinate internal processes to ensure material shipment from the plant and provide clients with updates.
    • Update and reschedule delivery dates in the ERP system based on order tracking.
    • Collect customer satisfaction data and conduct service surveys.
    • Analyze forecasts for account managers.
    • Manage and register quality returns (RMA's) in the system.
    • Serve as the first point of contact for clients.
    • Maintain and build strong relationships with both internal and external customers.

    Qualifications

    • Bachelor's degree in Marketing, Business Administration, or Engineering.
    • Minimum of 3 years of experience in a similar role.
    • Proactive and dynamic mindset.
    • Intermediate proficiency in Excel.
    • Knowledge of MRP, Oracle, SAP, or AX systems.
    • Excellent negotiation skills.
    • Advanced communication skills.
    • Fluent in English.
    • Experience in demand variation analysis.
    • Experience in sales forecasting.
    • Experience working with WMI (Vendor Management Inventory).
    • Automotive background.
    • Experience in contact and database management.

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