Service Desk and Support Specialist - Ciudad de México - EcoVadis

EcoVadis

Empresa verificada

Ciudad de México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Company Description

Work smart, have fun and make an impact_

Our purpose is to guide all companies toward a sustainable world.
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description:

Responsibilities include but are not limited to:

Provide high quality, professional and responsive support service to all users across the business on a range of different technologies, hence allowing them to complete their job seamlessly.
Support and train end users on solutions managed and maintained by the IT department.
Ensure requests and incidents are attended to within agreed SLAs and OLAs.
Manage the technical documentation where appropriate and propose improvements on same.
Be the technical referral for desktop support and other information systems.
Install, test and maintain corporate workstations and office peripherals.
Patching network devices, workstations, and phones.
Monitor WAN/LAN efficiency and take appropriate corrective actions.
Ensure High availability of office IT infrastructure, whenever required.
Assist in managing, monitoring and troubleshooting network systems including Firewalls and switches, under the supervision and direction of the Network team/
Use the IdP solution based on guidelines of Authorizations teams.
Manage and Coordinate inventory, stock and purchase of ICT equipment.
Participate in infrastructure related projects.
Propose enhancement to existing IT procedures, processes and tooling's used as part of the Service Desk and Support activities.
Reporting on infrastructure support and systems.
Provide assistance for IT related projects.
Assist internal and external teams for various audits, including Quality, Information Security and Cyber Security audits.
Liaise with suppliers as part of operational tasks.

Qualifications:

Holder of a degree in Computer Science, Information Technology or equivalent.
ITIL v4 Foundation
At least 3 year work experience in IT Support environment
Good knowledge and hands on experience of Operating systems including Windows 10 and macOS. Knowledge and handson experience of Linux and Android is a plus.
Technical certifications like A+, Network+ and Security+ are a plus.
Knowledge of cloud technologies like Azure, AWS, GCP.
Proficiency in Google Workspace/GSuite products/Microsoft Office suite.
Knowledge and understanding of KPIs and SLAs
Excellent organization skills, ability to systematize and prioritize.
Attentive focus on endusers and business goals, with ability to translate business needs into IT specifications.
Fluency in English required written and verbal
Strong communication skills written and verbal, comfortable participating in workshops and presentations.
Ability to prioritize tasks and strong problem solving skills
Versatile and multitasking.

Additional Information

Additional Information