Field Services Support - Ciudad de México, CDMX
hace 1 mes
Job summary
At DXC Technology we harness technology to deliver IT services our customers need modernize operations drive innovation across their entire ecosystem provide services Enterprise Technology Stack business process outsourcing analytics engineering applications security cloud IT outsourcing modern workplace Our Modern Workplace enable employees find understand engage with anytime anywhere device empower personalized experience seamless secure ABOUT THIS ROLE As Technical Support Specialist you will onsite customer location providing technical assistance infrastructure application services role involves direct interaction users collaboration team active participation business projects infrastructure cybersecurity WHAT YOU LL DO Provide basic technical support as smart hands infrastructure applications assisting routine tasks Ensure proper SLA tracking assigned ticketing tool ServiceNow Deliver face face user support applying effective communication skills Follow customer policies IT standard procedures Support hardware software laptops desktops printers mobile phones IP phones virtual conference rooms Handle Break Fix incidents onsite remotely Participate business projects such as infrastructure assignments PC refresh device cleanup cybersecurity incident response Collaborate team members address challenges daily operational tasks Assist creating maintaining procedure documentation Show willingness learn gain experience Field Services activities Develop technical skills hands on experience WHO YOU ARE Bachelor s degree related field equivalent combination education experience Minimum years experience onsite technical support hardware software Technical knowledge ability perform data analysis Strong communication skills interact effectively end users Basic knowledge OneDrive Intune Autopilot networking Microsoft Teams Teams Rooms Continuous learning mindset commitment staying updated technology Fluent English knowledge skills Preferred Certifications CompTIA A+ Power Apps Microsoft Certified Office Google Cloud Associate Additional availability special circumstances ensure operational continuity WORK ENVIRONMENT Onsite CdMx Joining DXC connects brilliant people who embrace change seize opportunities advance careers amplify customer success At DXC support each other work team globally locally Our achievements demonstrate how deliver excellence customers colleagues You will join committed culture learning diversity inclusion dedicated strong ethics corporate citizenship At DXC Technology believe connections community key success Work model prioritizes collaboration flexibility wellbeing productivity individual styles life circumstances Committed fostering inclusive environment everyone thrive Recruitment fraud scheme fictitious job opportunities offered typically online services false websites unsolicited emails claiming from company These emails request recipients provide personal information make payments illegitimate recruiting process DXC makes offers employment via social media networks never asks any money payments applicants point recruitment process nor ask jobs seekers purchase equipment behalf >
Descripción del trabajo
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