Extended Service Business Administrative Specialist - Naucalpan, México - Ford de México

Ford de México
Ford de México
Empresa verificada
Naucalpan, México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Mexico City, MEX, Mexico

and 1
more

What you'll be able to do:

The role of the Extended Service Business Administrative Specialist is to support the dealers who sell and customers who have purchased Ford and Lincoln Protect products.


  • Manage the Ford/Lincoln Protect (FLP) roadside assistance program. Supervise the relationship, statement of work, invoicing and general issues between our roadside supplier and FLP.
  • Manage the FLP Dealer Reserve Program. Be responsible for the usage and efficiency of the Dealer Reserve Website.
  • Manage customer refund process.
  • Manage the Ford/Lincoln Protect Hotline Responsible for call center service level metrics and issue resolution.
  • Oversee the Contract Assistance team. The team processes cancellations, registrations, upgrades, transfers, rejected contracts.
  • Develop and implement operational improvement for better effectiveness and efficiency.
  • Manage Ford and Lincoln Protect Program Liaison team including incoming mail, registrations, cancel questions, contract changes, and special requests.
  • Confirm fleet customer contracts are registered via a monthly file. Respond to fleet customer questions and special requests.
  • Provide mentorship and support for Ford/Lincoln Protect customer legal matters and FLP executive escalations.
  • Product owner/Manager for the Document Capture Workflow (DCW) data resource.
  • Approve all customer cancellation refund checks.
  • Approve dealer payments.
  • Support the annual US/Canada product launch.
  • Update the US Administration Manual for product launch.
  • Participate in monthly customer and dealer hotline quality assurance calibration meetings.
  • Maintain Call Center training/quality scores via disposition tracking.
  • Lead all aspects of supplier relationships and pay invoices.
  • Support Ford and Lincoln Protect Area Sales Managers on all facets of Ford/Lincoln Protect Administration.

JOB INFO

  • Job Identification
  • 2675 Posting Date
  • 04/08/2024, 04:04 PM
  • 05/29/2024, 04:04 PM
  • Degree Level
  • Bachelor's Degree or equivalent
  • Job Schedule
  • Full time
  • Locations
  • Henry Ford No. 100, Piso 5, Naucalpan de Juárez, MEX, 53126, MX
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