Practicante De Servicio Y Soporte - Monterrey, México - Alliance Virtual Offices

Descripción

Alliance Virtual Offices provides flexible workspace solutions to help remote entrepreneurs thrive. Our services include Virtual Offices, Live Receptionist and Virtual Phone plans, Meeting Room rental, and Coworking access.


Requirement:

Must submit Resume in English*What You'll Do
:

• Deliver excellent client service experiences based on Alliance brand standards
• Understand the Alliance Client Journey, and how support interacts with marketing, sales and success to deliver appropriate experiences and achieve the clients' desired outcomes.
• Communicating with clients about our products and their accounts.
• Resolving service questions and issues to prevent dissatisfaction or churn and help expand client lifetime value, client loyalty and revenue.
• Collect payment from past due accounts
• Maintain excellent rapport with clients to build long lasting business relationships.
• Seek to continuously improve their service skills and product knowledge.
• Seek to improve the processes the team follows by working with sups and manager.
• Follow best practices and tools for speedy problem resolution
• Assist the Service Manager and Supervisors with any additional tasks that may arise.

Skills and Experience
:

• Previous call center or customer service experience is desirable
• Must possess a professional and friendly attitude
• High degree of fluency in English with solid oral and written communication skills.
• Strong work ethic and selfstarter, eager to learn in a fastpaced business environment.

Job Types
:

Internship, Full-time, ContractContract length: 12 monthsSalary
: $7, $8,000.00 per monthExperience
:

• Service and Support: 1 year (preferred)Language**:
• English (required)

Work Location:
In person