Customer Experience Agent - Guadalajara, México - Intugo Call Center

Intugo Call Center
Intugo Call Center
Empresa verificada
Guadalajara, México

hace 1 mes

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Collaborate with an American company that finances buys, and sells used cars. Maintain acceptable standards set by the department and provide an outstanding customer service level in a very professional environment.


Profile:


  • High School Diploma or equivalent
  • Two years experience in customer service or related field
  • Excellent customer service skills
  • Excellent communication skills
  • Proficient with Microsoft (Excel, PowerPoint, etc.)
  • Bilingual English/Spanish is a must

Responsabilities:


  • Answer inbound calls from our customers related to different customer service situations.
  • Take payments and know how to guide customers to make payments on their own.
  • Know how to read loan balances and make payment adjustments
  • Commitment to firstcall resolution, with a sense of urgency and maximum professionalism. Minimizing the transferring of phone calls from one department to another.
  • Ensures delivery of excellent customer service through fast and accurate processing of calls, communication, and coordinating with other departments to resolve inquiries.
  • Answer insurancerelated questions including claims status, and basic claims information.
  • Maintaining required standards set by the department

We offer:

- $16500 gross monthly (3,200 net weekly)

  • Performance bonus
- $1400 monthly of food vouchers

  • Savings fund
  • Law Benefits

Site schedule, monday to saturday, Sunday and one weekday off.

Location in Zapopan, near plaza del sol (locations)

Send your resume:


Salary:
$15, $16,500.00 per month


Work Location:
In person
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