No se aceptarán más candidaturas para esta oferta
- Actively manage customer requests and incident calls, manage backlog and SLA related to Engineering Applications activities. Depending on your expertise/knowledge focus should be on minimum four of the above engineering areas.
- Implement, adjust and improve service process
- Active analysis current process landscape and applications to make sure Service Support processes are aligned with actual landscape
- Communicate proactive new workflows and process changes on several levels involved in Service Support
- Act as direct contact for external / internal service providers
- Release and upgrade coordination/delivery.
- Project work in cooperation with the build area, e.g. preparations for acceptance tests reg. product release into operation.
- Coordination client install, package design and deployment.
- Updating handling instructions, documentations and knowledge base articles.
- Consulting and cooperating with other global IT teams.
- Degree in Informatics, Information Technology, Computer Science, Electronics, Engineering or similar;
- 2 - 3 years job related experience as well as self-dependent and target oriented decision making to handle Requests and Incidents reported by Customers
- Experience providing customer support and resolution of technical issues;
- Proven analytical abilities in addition to strong troubleshooting and diagnostic skills;
- Good communication skills verbally and written; Good English language skills are a must.
- Experience with ITIL Service Management, certification a plus
- Benefits above the law
- Major Medical Expenses Insurance
- Global growth opportunities
- Competitive Wages
IT Support Engineer - Monterrey, México - ZF Group
Descripción
Responsibilities
Your Profile:
What We Offer: