Logistics Agent, Aftermarket Parts Support - México - Bombardier

Bombardier

Empresa verificada

México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Description

BOMBARDIER
Bombardier is a global leader, creating innovative and game-changing planes.

Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety.

We are a global organization focused on working together with a team spirit.

In your role, you will:

Administrate portfolio activities related to invoicing, price discrepancies and contract adherence
Work closely with internal and external vendors/stakeholders to resolve all quality notifications related to parts received
Communicate timely information to the customer, contact internal and external Bombardier suppliers and escalate as needed to achieve best solution to meet the customer demand / flight schedule
Communicate with logistic / freight companies for delivery of customer unit
Update backorder database (COMMIT)
Update the customer order in SAP if changes are required
Clear vendor invoice disputes
Work on Salesforce to open and close cases, search owners and operators, SRPSA reviews, etc.
Communicate fluently in English to customers and suppliers
Meet required targets or KPIs regarding output, quality, and customer satisfaction

Qualifications

You have a bachelor's degree in Logistics or Industrial Management
You have 13 years sales/customer relations experience, or equivalent work experience
You have excellent verbal and written communication skills and are fluent in English
You have the ability to multitask
You have the ability to meet expectations while working to meet specific deadlines
You have basic knowledge of principles and processes necessary to provide excellent customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
You have skills in listening to internal and external customers and asking appropriate questions so as to gain information
You have general knowledge of the commodity packages (ML training)
You have aircraft support experience (an asset)
You have basic ability to read and interpret contracts (an asset)

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.

Your ideas move people.

Job Logistics

Primary Location MX-QRO-Querétaro

Organization Aerospace

Schedule Full-time

Employee Status Regular

Job Posting , 11:33:17 PM

Unposting Date Ongoing