Control Tower Pre-Analyst - Saltillo, México - Stellantis

Descripción

Pre-Analyst in Stellantis North America - Control Tower is critical in ensuring effective communication between the customer and the company, particularly in the context of product quality and service issues. Here's a breakdown of the key responsibilities and tasks associated with this position:

1. Voice of the Customer (VOC):

1. Issue Identification and Triage:

1. Problem Statement Development:

1. Issue Resolution Support:

1. Continuous Improvement:

Overall, the Pre-Analyst plays a crucial role in ensuring that customer issues are promptly identified, thoroughly understood, and effectively addressed, ultimately contributing to improved product quality, customer satisfaction, and brand loyalty.

Basic Qualifications:

The ideal candidate for the Pre-Analyst position in Stellantis North America - Control Tower should possess the following attributes:

Educational Background:

Bachelor's degree or higher in Engineering is preferred. However, other bachelor's degrees may be considered with relevant work experience. This indicates a strong foundation in technical knowledge and problem-solving skills.

Work Experience:

3+ years of experience in engineering, manufacturing, supplier operations, or quality. This suggests familiarity with the industry, processes, and standards, which are essential for effectively identifying and resolving issues.

Communication Skills:

Strong verbal and written communication skills are necessary for effectively conveying complex technical information, problem statements, and resolutions to stakeholders at all levels of the organization.

Data Analysis:

Ability to collect and synthesize data into meaningful information indicates proficiency in data analysis, which is crucial for identifying trends, patterns, and emerging issues from customer feedback and operational data.

Interpersonal Skills:

Excellent interpersonal skills are important for collaborating with cross-functional teams, communicating with customers, and building effective working relationships with stakeholders.

Organizational Skills:

Strong organizational skills are required for managing multiple tasks, prioritizing issues based on severity and impact, and ensuring timely resolution.

Analytical Skills:

Analytical skills are necessary for dissecting complex problems, identifying root causes, and developing comprehensive problem statements for issue resolution.

Detail Orientation:

Being detail-oriented ensures accuracy in data analysis, problem statement development, and issue resolution, minimizing the risk of oversight or misinterpretation.