Technical Support Supervisor - México - Eaton

Eaton

Empresa verificada

México

hace 4 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Eaton's Corporate Sector division is currently seeking a Technical Support Supervisor.

What you'll do:

Job Summary
Provide direction and manage day to day functions of the Customer Care Technical Support Center located in Queretaro, Mexico.

This position must also work closely with support management in the various Eaton Care support locations including National Sales and Project Management Organization.

Job Responsibilities
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Lead and provide direction to multiple technical support teams of the Electrical Sector
Lead and provide direction to multiple Technical suppot teams of Sales and Project Management Organization of the Electrical Sector
Lead day to day activities within the EatonCare Technical Support team of Technical Resource Center Team, Brightlayer
Digital Products Team, Inside Sales Engineer, Inside Project Enginner, Engineering Services Team and Project Administrators
Drive the team to have quality interactions with customers and US counterparts to drive long term business growth
Gain a deep understanding of the businesses supported so that this position becomes the escalation point for the team
Develop effective relationship with EatonCare, Sales, Technical and PMO US support teams
Drive productivity within the group by utilizing electronic tools to support efficient and profitable business growth
Develop, and retain top quality who excel at providing customer value through the execution of processes, commercial savvy, and effective relationship building with customers
Training employees and coordinating training for employees on the essential functions of the technical position
Communicate with the customers as necessary and support escalations
Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

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Qualifications:

Education level required
Bachelor's Degree in Engineering from an accredited institution required.

Years and area of experience required- Minimum 5 years manager of people experience

Minimum 7 years customer support or interaction experience

Technical knowledge
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Experience with SAP and/or Vista
Experience with Microsoft Office
Strong customer service ethos with a track record of process improvement

Soft skills
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Drive for results
Makes Decisions & Solves Problems
Demonstrates a Collaborative Style
Promotes and Champions Change
Business Acumen
Pursues personal development
Strong work ethic, flexibility, and a desire to actively contribute to the group's successTeam player
Fluent verbal and concise written, communication skills for successful performance of position.
Strong analytical skills, logical thinking and process oriented

We are committed to ensuring equal employment opportunities for job applicants and employees.

Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.