Título del trabajo: Dir-Services I

Descripción

Housekeeping Operations Manager

This role oversees the upkeep of guest rooms, public spaces, and employee areas to maintain a clean and welcoming environment.

• Key Responsibilities:
• Operations Management:
• • Maintains a strong working relationship with Front Office to ensure effective communication for operational issues.
  • Obtains lists of rooms to be cleaned immediately and prospective check-outs or discharges to prepare work assignments.
  • Ensures guest rooms, public spaces, and employee areas are cleaned according to established standards.
  • Develops and maintains an inspection program.
• Cost Control:
• • Supervises and approves budgeting and ordering of guest room and cleaning supplies.
  • Manages operational areas to budget by reviewing financial statements, budget worksheets, and payroll progress reports.
  • Maintains focus on critical components of operations to drive guest satisfaction and desired financial results.
• Customer Service:
• • Responds to and resolves guest problems and complaints effectively.
  • Incorporates guest satisfaction into departmental meetings with a focus on continuous improvement.
  • Empowers employees to provide excellent customer service.
• Human Resources:
• • Ensures property policies are administered fairly and consistently.
  • Conducts interviews and hires management and hourly employees with the appropriate skills to meet business needs.