Solutions Engineer - Ciudad de México - Milestone Systems, Inc.

Descripción

Are you a believer in technology at its finest? Do you enjoy providing technical support in a sales environment? If so, then you could be our next Solutions Engineer

The Solutions Engineer will work closely with the Milestone Sales team in a pre-sales capacity to position solutions involving Milestone's products and services to prospective customers.

This entails technical analysis and consultation to ensure Milestone's features and the technical design of the solution will adequately solve the customer's challenges.

The Solutions Engineer must be able to articulate and demonstrate technically complex solutions in a manner that is easily understood by a variety of audiences.

It is the responsibility of the Solutions Engineer to support all technical aspects of a project throughout the entire sales process.

Product presentations and support provided through conference calls and on-site meetings are important aspects of the function.

Supporting some post-sales aspects of projects as it relates to the more intricate details of the solution's configuration may also be required.

As a Milestone Employee, YOU are the key to our success. Come join our dynamic international team and be a part of our rapidly growing, successful business.


Responsibilities:

• Develop and maintain indepth knowledge of Milestone's products.
• Develop and maintain a working knowledge of products provided by the Open Platform Community including software and hardware solutions.
• Define product functional requirements based on customer needs and document specific configuration requirements.
• Conduct detailed and technical product demonstrations and presentations.
• Implement pilot and proof of concept installations.
• Provide technical sales support in meetings and on conference calls.
• Support technical responses to RFPs.
• Support trade shows and exhibitions assisting in equipment setup/teardown, conducting demonstrations, and engaging in solutionsoriented discussions.
• Develop strong relationships with Milestone customers and partners.
• Work with Milestone Technical Support during the transition from presales to postsales implementation
• Provide technical feedback to the Milestone product group.
• Create a proactive territory plan to ensure a technical win.
• Perform professional services within assigned territory.
• Travel approximately 50% of the time.
• Other duties as needed.

Your Experience
To be successful in this role, you will need customer-facing experience in IT or physical security. You will also need to demonstrate a strong technical foundation, either through education or IT certifications.

• Bachelor's degree in technical / engineering discipline or equivalent experience
• IT certifications such as MCSE, VCP or CCNA, or equivalent
• Knowledge of cloud services (Azure, AWS, Wasabi, etc.)
• Fluent in both Spanish and English
• Possess strong analytical and problemsolving skills.
• Commitment to creating an exceptional customer experience.
• Possess curiosity and a thirst for knowledge.
• Excellent knowledge of Windows operating systems
• Strong knowledge of server, storage, and networking hardware and configuration principles
• Experience with PC configuration and troubleshooting.
• Ability to work independently and exercise good judgment.
• Solution selling experience and/or training are a plus.

Your new team
This position will join our high-performing Presales Team and reports to the Solutions Engineering Manager for your territory.

Why Milestone?

We offer employees paid vacation, professional development, flexibility, and great benefits. We provide additional insurance that includes Premium level hospitals, 10% coinsurance, and a $5,000 deductible.


About Milestone
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