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Auxiliar Administrativo de Ventas - Ciudad de México - Thomson Reuters

Thomson Reuters

Empresa verificada

Ciudad de México

hace 1 mes

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

As a
Sales Support Coordinator, you will support following up on pending orders, helping work through difficult questions related to contracts, or a customer-installed position, and helping follow up on billing questions, all working closely with the internal stakeholders.

This role will report to the Sales Manager for the Sales team they support.

Responsibilities:

Completes administrative duties for the sales team, like scheduling appointments, answering customers' questions, and informing customers of their order statuses.

- Create Commercial Policy. and proposals with information regarding products, financials, terms, etc.

Post Sale followup.
Support implementation of new products/services.
Set up Onboarding call.
Create quotes in SalesForce.
Product Profile update program.
Reference call campaign.
Key goals include speed and quality of resolution, volume of tasks including customer interactions (individual and teamlevel) and customer satisfaction (individual and teamlevel)

Requirements:

Bachelor's degree.

Advanced English is mandatory.
Entry level professional roles requiring a discipline specific degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts years of experience in similar positions. Ex. Outbound Sales or Sales Support Analyst)
Basic understanding of the roles of relevant functional groups within own area
Applies general knowledge of business, developed through education, to make informed judgements.
Good understanding of the customer, customer needs and priorities.
Communicates information clearly, asks questions and checks for understanding.
Responds to routine or standard requests from internal or external customers.
Gains support from colleagues for ideas and initiatives.
Recommends changes to current processes in own area to respond to customer need.