Itil Change Manager - Saltillo, México - Chubb INA Holdings Inc.

Chubb INA Holdings Inc.

Empresa verificada

Saltillo, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job Requirements

The organization has responsibility for the coordination, development and support of all activities related to the production, operations and engineering's core infrastructure including data centers, voice and data networking solutions, messaging/mail, mainframe, servers, databases, wireless technologies and associated end user computing, services and support.

This position is responsible for providing management oversight and coordination of IT operational activities for

Responsible for the quality and integrity of the process
Ensure quality of the ticket/task
Identify Technical Approval Managers associated to tickets/tasks
Ensure disciplines/processes are followed throughout the organization
Coordinates efforts of all Change Analysts, including suppliers and external teams, to ensure ticket accuracy, mngmnt/technical approver signoff and ultimately will review/signoff for the Change Advisory Board (CAB)

In addition to the above, the Change Manager will be working closely various Infrastructure Managers/Leaders within North America and EMEA in ensuring the Policies and Procedures are being followed.

The Change Manager will be responsible for running our periodic (currently weekly) Change Meeting.

The Change Manager will produce daily reports identifying outstanding change tickets, produce weekly reports for upcoming changes, monthly reports on statistics of how we achieved our goals/objectives/SLAs as it relates to Change Management.

Technology Support:

Is a member of the Incident, Problem & Change (IPC) Management Team within the Technology Operating Center.
Familiar with various technology platforms including Mainframe, Open Systems, Storage, Windows and Linux
Familiar with architecture of On-Prem as well Cloud Infrastructure processing.
Helping coordinate various groups to eliminate systemic problems and avoid repeat occurrences.
Interaction with appropriate vendor partners ensuring that true "Root Causes" are identified and remediated.

Compliance

Accountable for adhering to compliance and audit related needs.
This is a Key component for Audit and Compliance

Service Excellence

Accountability for ensuring IT service delivery restoration in a timely manner.
Participant in clear, concise communication and providing management with necessary updates in a timely manner.
Evaluates service reports and proactively identifies and pursues required corrective actions in problem areas.

IT Partnership

Leverages the broader IT organization to communicate and deliver business value.
Facilitates business discussions that position IT to meet the ongoing needs of business partners.

Work Experience

QUALIFICATIONS:

This position's location is exclusively in San Pedro Garza Garcia, Nuevo Leon, Mexico, due to the hybrid working from home scheme
This role requires being proficient with the Service Now ITSM tool.
Bachelor's degree or equivalent experience.
IT professional with 57 years of broad infrastructure, operational, compliance and/or security experience.
Experience with project management and/or business analysis skills.
Strong interpersonal skills with demonstrated commitment to providing superior customer service.
Good verbal and written communication skills required.
Action and closure oriented; results driven (this is critical).
Advanced organizational skills including the ability to perform various activities concurrently.
The ability to develop and maintain strong relationships throughout the organization.
Ability to work independently while demonstrating strong collaboration skills in a team environment.
Ability to independently plan, manage and complete all aspects of assigned projects, delegating where appropriate.
Insurance/Business acumen.
Experience with Cloud infrastructure and platforms will be an asset.
ITIL experience/certification beneficial.