Customer Quality Champion - Reynosa, México - BCS Automotive Interface Solutions

BCS Automotive Interface Solutions

Empresa verificada

Reynosa, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

JOB DUTIES:

This position is a role working within the NA Regional Qual+

ity Team as a Customer Quality Champion however will be the global voice and knowledge of the OEM assigned.

Focus is on understanding the customer expectations and processes and working with the BCS teams to meet or exceed those expectations.

Particular focus will be placed on the Customer Scorecard and Warranty performance and cost.

Responsibilities include

Maintain and communicate voice of the customer requirements and expectations
Act as the primary Voice of Customer (VOC) advocate between global customer sites/functions and global BCS manufacturing sites and engineering centers. Primary communication with Plant QA Mgr, Plant Mgr, Quality Director, Ops Director, Engineering Director, Program Mgt Director and Sales Director.
Promote quality awareness and behavior
Initiate and implement improvement programs to ensure the customer requirements and expectations are communicated and understood at all locations and on all levels and functions (including training of tools, techniques and methods to support acceptance).
Owner of Customer Specific Requirements (CSR) and ensure changes are understood and communicated.
Represent BCS onsite at customer assembly plants as needed to address quality issues or escalations
Represent BCS as champion and coordinate multiple site/region inputs to customer
Develop network with appropriate customer contacts act as communications liaison between global BCS sites and customer
Drive 8D completion and sound PCA's
Drive Warranty QOS to improve warranty performance (R/1000, CPU and chargeback costs)
Monitor/report/communicate customer warranty for trends, spikes and changes. Identify top warranty issues and lead manufacturing team and design team to ensure resolution.
Support product launches and launch readiness. Ensure adequate Tech Rep support and test boxes are available at customer sites.
Provide customer support to prevent escalation
Assist sites in negotiating PPM/NCT/binning and reducing customer costs
Interface with Customer groups regarding Warranty performance and costs and coordinate activities within BCS to drive improvements in warranty metrics.
Ensure adequate planning and performance of customer management processes, e.g. identify all global BCS sites that supply global customer sites
Develop infrastructure to obtain, distribute and report customer scorecard and VOC data monthly
Analyze customer scorecard performance data and trends and drive and coordinate improvement plans
Provide expertise in customer scorecard, warranty, metric definitions and interpretation
Monitor and escalate issues to BCS management to ensure adequate awareness and proper actions, as appropriate
Management of and budget control of contracted Tech Reps located at various OEM plant sites.

JOB REQUIREMENTS:

Required Knowledge and Skill Sets:

Experienced and versed in use of problem solving skills and tools
Strong MS Excel, MS Outlook, and MS PowerPoint skill sets
Warranty engineering process, analysis and methods
Strong written and verbal communication skills (English)
Customer interface and negotiating skills
Automotive Quality Standards (IATF16949, ISO26262, ISO15504/Automotive Spice)
Experience in electromechanical module design and/or manufacturing helpful
Strong understanding of General Motors quality processes and customer specific requirements
Experience interfacing within the GM Supplier portal

Preferred -